About
Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries.In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.
Course Code: SIFTAV-03
What you will learn?
Upon completing this course you will have the skills to:
Course content
Certificate awarded
An IATA Certificate is awarded to participants successfully passing the final exam.
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